First steps to resolve streaming problems

Confirm device is supported

• DAZN supports iOS 14.2 or higher for iPhones and iPads.

Check your internet connection & speed

• Visit www.dazn.com on your safari browser.
• If you can access the page without any error message, your internet connection is working. 
• Refer to DAZN’s internet speed recommendations or check your internet speed.

Restart the DAZN app

• Double-click the Home button to display recently used apps.
• Swipe right or left to find the DAZN app.
• Swipe up on the app's preview to close it.
• Reopen the DAZN app.

Update the DAZN app

• Find and open the DAZN app on the iOS App Store.
• If an update is available, tap 'Update' to install it.

Restart your device

• Refer to Apple's official instructions to restart your device.

Uninstall and reinstall the DAZN app

• Press and hold the DAZN app icon until it jiggles.
• Tap the 'X' in the upper left corner and confirm deletion.
• Find and open the DAZN app on the iOS App Store, and reinstall the app.

Confirm device is supported

• DAZN supports Android OS 5.0 or higher for android phones and tablets.

Check your internet connection & speed

• Visit www.dazn.com on a DAZN supported web browser.
• If you can access the page without any error message, your internet connection is working. 
• Refer to DAZN’s internet speed recommendations or check your internet speed.

Try force closing the DAZN app

• Tap the overview button (usually a square or overlapping rectangles) on your device.
• Scroll to find the DAZN app.
• Drag the app off-screen to close it.

Check for app updates

• Find and open the DAZN app on the Google Play Store.
• If an update is available, install it.

Restart your device

• Hold the power button until a menu appears.
• Select 'Restart' or 'Power Off.'
• If the device doesn’t restart automatically, press the power button to restart.

Uninstall and reinstall the DAZN app

• Open 'Settings' > 'Apps & Notifications.'
• Find and uninstall the DAZN app.
• Open the DAZN app on the Google Play Store, and reinstall it.

Try streaming another event

• Load another event currently running in your DAZN app. 
• If it works, return to the original event.

Restart the DAZN app

• On the DAZN home screen, navigate to the menu bar at the top.
• Select 'Exit App' from the right side.
• Restart the app from the home screen.

Try force closing the app

• Hold the 'Back' button on your remote until the 'Exit' option appears.

Restart your device

• Turn off your Samsung TV.
• Unplug it from the power outlet for 15-20 seconds.
• Plug it back in and restart.

Confirm other streaming apps work

• Open another app or check the app store to confirm if it is working.

Update your Samsung tvOS

• Update your Samsung Smart TV software.

Reinstall the DAZN app

• Navigate to the DAZN app tile (don’t open it).
• Use the remote to delete the app.
• Go to the app store, search for 'DAZN,' and reinstall it.

Restart your router

• Unplug the router/modem from the power outlet.
• Wait 15-20 seconds before plugging it back in.

Restart your device

• Press and hold the Home (TV icon) and Menu buttons on your remote until the Apple TV logo appears. 
• This will restart your Apple TV.

Check your network connection

• Ensure your Apple TV is connected to a stable Wi-Fi or Ethernet connection. 
• You can check this under 'Settings' > 'Network.'

Update the DAZN app

• Open the App Store on your Apple TV.
• Go to the 'Updates' section.
• If an update for DAZN is available, install it.

Uninstall and reinstall the DAZN app

• Navigate to the DAZN app.
• Press and hold the ‘Select’ button on the remote until the app starts shaking.
• Press the Play/Pause button and select ‘Delete.’
• Reinstall the app from the App Store.

Update your Apple tvOS

• Go to 'Settings' > 'System' > 'Software Updates'.
• Select 'Update Software' to ensure your Apple TV is running the latest version of Apple tvOS.
• Alternatively, you can update your Apple TV software manually.

Log out and log back in

• Open the DAZN app.
• Go to the 'Settings' menu.
• Select 'Sign Out', then log back in with your credentials.

Clear the app’s cache

• Double-click the 'Home' button on the remote.
• Find the DAZN app in the app switcher.
• Swipe up to force close the app, then reopen it.

Check for service outages

• Visit DAZN’s support page or our social media channels to see if there are ongoing service issues.

Try streaming another event

• Load another event currently running in your DAZN app. 
• If it works, return to the original event.

Restart the DAZN app

• Open another app on your TV.
• Press the 'Smarthub' button on your remote.
• Navigate to the 'Activity Feed' and find the DAZN app.
• Close the app and restart it.

Force close the DAZN app

• Use the 'Home' button on your remote to open another app.
• Go to 'Recent Apps' and find the DAZN app.
• Close the DAZN app from there and restart it.

Restart your TV

• Turn off your LG Smart TV.
• Unplug it from the power outlet for 15-20 seconds. 
• Plug it back in and restart.

Check if other streaming apps work

• Open other apps or check if other apps and the app store are working.

Update your LG tvOS

• Update your LG Smart TV software.

Reinstall the DAZN app

• Select the DAZN app and press the 'Green' button on your remote.
• Choose 'Delete', confirm, and then go to the LG Content Store.
• Search for 'DAZN' and reinstall the app.

Restart your router

• Unplug the router/modem from the power outlet.
• Wait 15-20 seconds.
• Plug it back in and restart.

Try streaming another event

• Load another event currently running in your DAZN app. 
• If it works, return to the original event.

Restart the DAZN app

• Navigate upward until the menu bar appears.
• Select ‘Exit App’ and restart the app from the home screen.

Force close the app

• Open 'Settings' > 'Applications' > 'Manage Applications.'
• Find the DAZN app under Downloaded Apps and select ‘Force Stop.’

Restart your device

• Turn off your Sony Smart TV.
• Unplug it from the power outlet for 15-20 seconds.
• Plug it back in and restart.

Check if other streaming apps work

• Open another app or check the app store to check if they are working.

Update your Sony tvOS

• Update your Sony Smart TV software.

Reinstall the DAZN app

• Follow Sony’s steps to uninstall the app.
• Open the Google Play Store, search for 'DAZN,' and reinstall the app.

Restart your router

• Unplug the router/modem from the power outlet.
• Wait 15-20 seconds.
• Plug it back in and restart.

Try streaming another event

• Load another event currently running in your DAZN app. 
• If it works, return to the original event.

Restart the DAZN app

• Navigate upward to access the Menu bar.
• Select 'Exit App' and restart the app from the home screen.

Update the DAZN app

• Go to 'My Apps' from the home screen.
• Open 'Settings' and select 'Deinstall Apps.'
• Delete the DAZN app, then reinstall it from the app store.

Restart your device

• Turn off your Panasonic TV and unplug it for 15-20 seconds.
• Plug it back in and restart.

Check if other streaming apps work

• Open another app or check the app store to check if they are working.

Update your Panasonic Smart tvOS

• Update your Panasonic Smart TV software.

Restart your router

• Unplug the router/modem from the power outlet.
• Wait 15-20 seconds.
• Plug it back in and restart.

Try streaming another event

• Load another event currently running in your DAZN app. 
• If it works, return to the original event.

Restart the DAZN app

• Navigate upward until the menu bar appears.
• Select Exit App and restart the app from the home screen.

Force close the DAZN app

• Go to the home screen.
• Open 'Settings' > 'Apps.'
• Find the DAZN app and select 'Force Stop.'
• Restart the app.

Restart your device

• Turn off your Android TV.
• Unplug it from the power outlet for 15-20 seconds.
• Plug it back in and restart.

Check if other streaming apps work

• Open another app or check the app store to check if they are working.

Update your Android tvOS

• Check your TV’s manual or the manufacturer’s website for instructions on updating the firmware.

Uninstall and reinstall the DAZN app

• From the home screen, go to 'Settings' > 'Device' > 'Apps.'
• Under 'Downloaded Apps', find and uninstall the DAZN app.
• Open the Google Play Store, search for 'DAZN,' and reinstall it.

Restart your router

• Unplug the router/modem from its power outlet.
• Wait 15-20 seconds.
• Plug it back in and restart.

Try streaming another event

• In your DAZN app, check if you can load another event currently running. 
• If it works, switch back to the original event you wanted to watch. 

Restart the DAZN app

• On your PlayStation controller, click the 'PS Home' button.
• Go to the 'TV & Video' section.
• Navigate to the DAZN app and use the 'Options' button on your controller.
• Select 'Close App’.
• Navigate to the DAZN app and restart it.

Force close the DAZN app

• Navigate to the DAZN app on your PlayStation.
• Use the 'Options' button on your PlayStation controller.
• Select 'Close' from the dropdown menu to the right.

Restart your PlayStation

• Turn off your PlayStation.
• Wait for 10-20 seconds.
• Restart your PlayStation.

Confirm other streaming apps are working

• On your device, open another streaming app to see if it works. 
• If no other apps are installed, check if the PSN Store is working.

Confirm the latest operating system is installed

• For detailed instructions on how to update your operating system on PlayStation 4, click here.

Update the DAZN app

• Enable automatic updates on your PlayStation to get the latest version of the DAZN app as soon as it is available. 
• For details on setting up automatic updates on PlayStation, click here.

Restart your router

• Unplug your router or modem from the power outlet.
• Wait 15-20 seconds, then plug it back in.
• Allow the device a minute or two before you turn it back on.

Try streaming another event

• In your DAZN app, check if you can load another event currently running. 
• If it works, switch back to the original event you wanted to watch. 

Restart the DAZN app

• On your Xbox controller, push the Xbox button to return to the home screen.
• Navigate to the DAZN app.
• Push the menu/option button on your controller.
• Select 'Quit.'
• Wait for 5-10 seconds, then restart the DAZN app.

Force close the DAZN app

• Follow the guide on the Xbox Support page to force close the DAZN app.

Restart your device

• Turn off your Xbox and unplug it from the power outlet.
• Wait for 15-20 seconds before plugging it back in.
• Turn the Xbox back on.

Confirm other streaming apps are working

• On your device, open another streaming app to ensure it works. 
• If no other apps are installed, check if the Xbox Store is functioning and accessible.

Confirm the latest Operating System is installed

• For detailed instructions on how to update your Xbox operating system, click here.

Update the DAZN app

• Navigate to the DAZN app on your Xbox (without starting it).
• Use the options button on your controller.
• Select 'Check for Updates.'
• If an update is available, install it immediately.

Restart your router

• Unplug your router or modem from its power outlet.
• Wait 15-20 seconds, then plug it back in.
• Allow the device a minute or two before you turn it back on.

Try streaming another event

• Check another event currently running in the DAZN app. 
• If it works, return to the original event.

Restart the DAZN app

• Navigate upward until the menu bar appears.
• Select ‘Exit App’ and restart the app from the home screen.

Force close the app

• Navigate to 'Settings' > 'Applications' > manage 'Installed Applications.'
• Select the DAZN app and choose ‘Force Stop.’
• Restart the app.

Restart your device

• Go to 'Settings' > 'Device' on your Fire TV.
• Select ‘Restart’ to power off and restart the device.

Confirm other streaming apps work

• Open another app to check if it functions properly. 
• If no apps are installed, check if the app store works.

Update the TV’s OS

• Go to 'Settings' > 'Device' > 'About' > check for 'System Updates.'
• If an update is available, install it.

Uninstall and reinstall the DAZN app

• Go to 'Your Apps and Games' and select 'See All.'
• Find the DAZN app, select 'Options', and choose 'Uninstall.'
• Search for 'DAZN' in the 'Home' section and reinstall the app.

Restart your router

• Unplug the router/modem from its power outlet.
• Wait 15-20 seconds.
• Plug it back in and restart.

Confirm device is supported

Supported devices include:

Confirm your internet connection

• Visit www.dazn.com on a DAZN supported web browser.
• If the page loads without any error messages, your connection is working. 
• Alternatively, open the app store to check if your device is online.

Force close the DAZN app

• Tap the 'Overview' button (usually a square or overlapping rectangles).
• Scroll to the DAZN app and drag it off the screen to close it.

Update the DAZN app

• Go to 'Amazon App Store.'
• Tap the menu icon at the bottom of the store screen and select My Apps.
• If the DAZN app has an update available, tap Update.

Restart your device

• Hold the power button for 40 seconds or until the device restarts automatically.
• If it doesn’t restart, press the power button again to start it.

Uninstall and reinstall the DAZN app

• Navigate to 'Your Apps and Games' and select 'See All.'
• Find the DAZN app, select 'Options', and choose 'Uninstall.'
• Search for 'DAZN' in the 'Home' section and reinstall the app.

Restart your router

• Unplug the router/modem from its power outlet.
• Wait 15-20 seconds.
• Plug it back in and restart.