· What are DAZN prepaid codes or giftcards?
· What plan do I get through a DAZN prepaid code or card?
· Where can I get a DAZN prepaid code or giftcard?
· How do I redeem a DAZN prepaid code?
· Can I use a prepaid card or code if I already have an ongoing DAZN subscription?
· Can I use a DAZN prepaid code or giftcard if i'm paying via a third party?
· Can I cancel my account while using a prepaid card or code?
· What happens to my account when the prepaid card or code expires?
· Can I change my payment method while using the prepaid card or code?
· Can I change the subscription plan if I am paying by prepaid card or code?
· You can't redeem your DAZN prepaid code?
· What happens if I have a prepaid DAZN code purchased before 01/01/2023?
· What happens if I already have an active subscription through a prepaid DAZN code with expiration after 01/01/2023?
· Terms and conditions of DAZN prepaid cards and codes
What are DAZN prepaid codes or giftcards?
- DAZNprepaid cards or codes can be used as a payment method for the DAZN STANDARD subscription without using an online credit card or as a gift.
- DAZN prepaid cards or codes entitle you to the DAZN STANDARD plan for the number of months indicated.
- DAZN prepaid cards or codes are valid for 12 months from the date of purchase.
- DAZN prepaid cards or codes can only be used in the country in which they were purchased.
- DAZN prepaid cards or codes are non-refundable. After applying a prepaid code to an account, you can watch DAZN STANDARD until the prepaid period runs out."
What plan do I have access to via a DAZN prepaid card or code?
DAZN prepaid cards and codes give you access to the DAZN STANDARD plan.
Where can I get a DAZN prepaid card or code?
At this moment you can get a DAZN prepaid code in one of the following ways:
- Digital Prepaid Cards: on Startselect, Amazon, Euronics and Gamestop.
- Prepaid Cards: available for purchase at Unieuro, Euronics, Expert, Trony, Comet, Bennet and Gamestop.
- Prepaid Codes: can be purchased at Mooney e PuntoLis stores, or in a welfare programme of your company.
- Special Codes: occasionally you may find prepaid codes in addition to a product offered by a partner or as a prize in a contest.
How do I redeem a DAZN prepaid code?
To redeem a prepaid code follow these instructions:
1. Go to www.dazn.com/redeem
2. Gently scratch the silver cover on the back of the card and discover your code
· If you have a digital prepaid card, the code can be found in the email.
· If you have a code on your receipt, the code to use is that.
3. Enter the code in the space provided and confirm.
Once you have entered the code correctly, follow the on-screen procedure to create a new account or access an existing one.
Depending on the prepaid code used, you may be asked to enter an additional payment method.
If you purchased the DAZN prepaid card or code online or in a store, adding an additional payment method is always optional.
N.B .: There are cases in which the code can only be used by certain types of customers. For example, some codes can only be used by new customers. Always read the information about the prepaid code to know the applicable conditions.
If in doubt, contact Customer Service, attaching a photo of your prepaid code.
Can I use a prepaid card or code if I already have an ongoing DAZN subscription?
→ if you have an ongoing DAZN STANDARD or DAZN PLUS subscription you can immediately apply the prepaid card or code. Your prepaid period will begin at the end of the current billing cycle.
→ if you have a current DAZN START subscription and activate a prepaid card or code, the new DAZN STANDARD prepaid subscription will start immediately. The duration of the DAZN STANDARD subscription to which you will have access will correspond to the months of the card or prepaid code entered. Otherwise, you have two options:
1. make the switch to DAZN STANDARD through the procedure in the ""My Account"" area. In this case you will pay a first subscription installment of € 39.99, discounted by the remaining credit on your previously active DAZN START subscription. At this point, you can insert the DAZN prepaid card or code and your prepaid period will start at the end of the current billing cycle.
2. Cancel the current subscription (active via credit card or PayPal) and wait for the account to be closed with the relative confirmation via email. At this point it is possible to reactivate the subscription using the card or the prepaid code
Can I use a prepaid card or code if I am paying for the subscription through a third party?
- If you are paying through a third party (Apple iTunes, Amazon In App Payment, Google)
to apply a DAZN prepaid code you will have to cancel the subscription in progress, wait for the account to be closed with the relative confirmation via email, also from DAZN, and reactivate the subscription using the prepaid code.
- If you have a package that includes DAZN, billed by a third party
you can keep the prepaid code and use it when the account is no longer linked to a third-party package or apply it to another DAZN account.
Can I cancel my account while using a prepaid card or code?
Once a prepaid code has been activated, your access to DAZN STANDARD will be guaranteed until the prepaid period ends.
What happens to my account when the prepaid card or code expires?
- If you have not entered an additional payment method (credit card or PayPal) on your account, your DAZN STANDARD subscription will expire at the end of the prepaid period.
- If you have entered an additional payment method on your account, at the end of your prepaid period your DAZN STANDARD subscription will automatically renew every month at 39,99€ per month. You can cancel it whenever you want by selecting ""Cancel subscription"" from ""My Account"".
Can I change my payment method while using the prepaid card or code?
You can change your payment method by going to the ""My Account"" section.
- If you select the START or STANDARD plan, the new payment method entered will be activated when the current prepaid period expires.
- If you select the PLUS plan, the new DAZN PLUS subscription will start immediately at a cost of 54, 99€ per month.
ATTENTION: If you decide to activate a DAZN PLUS subscription even though a prepaid DAZN STANDARD subscription is still active, you will lose the residual prepaid period of the existing DAZN STANDARD subscription.
In case of problems, contact Customer Service.
Can I change the subscription plan if I am paying by prepaid card or code?
The prepaid code gives you access to the DAZN STANDARD plan until the expiry of the prepaid period.
ATTENTION: If you decide to activate a DAZN PLUS subscription even though a prepaid DAZN STANDARD subscription is still active, you will lose the residual prepaid period of the existing DAZN STANDARD subscription.
If you have not entered an additional payment method on your account, your DAZN STANDARD subscription will expire at the end of the prepaid period. At this point you can reactivate your subscription, using a credit card or paypal, in the ""my Account"" area by choosing the plan you prefer.
Can't redeem your DAZN prepaid code?
If you are unable to redeem your DAZN prepaid code you may find yourself in one of these situations:
The prepaid code has not been entered correctly:
Check that you have entered the prepaid code correctly and try typing it again.
Be careful:
- If you have purchased a DAZN prepaid card or code, your code will be 15 characters long
- All DAZN codes are case sensitive
Do not confuse:
A capital ""o"" (O) and the number zero (0)
A lowercase ""L"" (l), an uppercase ""i"" (I) and the number one (1)
If you entered the code correctly but continue to display an error message, contact Customer Service."
"Your profile may not have the correct characteristics to use the code:
Check that your account is not linked to a payment through a third party (Apple iTunes, Amazon In App Payment, Google) and that your subscription is not part of a third party billed plan. For more information see the point ""Can I use a prepaid code if I am paying for the subscription through a third party""
Check that the code is not dedicated exclusively to certain categories of customers on the terms and conditions received with the code. For example, some codes can only be used by new customers.
If the problem persists, please contact our Customer Service.
The prepaid code could be expired
The error message you are receiving may mean that the 12 months have elapsed after which it is no longer possible to redeem the code.
Check the expiration date of your code on the receipt or contact Customer Service.
Check the terms and conditions of the DAZN prepaid codes."
The prepaid code could have been purchased or issued in a country that is different to the one in which you are trying to activate it.
What happens if I already have an active subscription through a DAZN prepaid card or code with expiration after 01/01/2023?
Starting from 01/01/2023 you will automatically have access to the DAZN PLUS plan until the expiry of the prepaid period.
-If you have not entered an additional payment method (credit card or PayPal) on your account, your DAZN PLUS subscription will expire at the end of the prepaid period.
· If you have entered an additional payment method on your account, at the end of the prepaid period your DAZN PLUS subscription will automatically renew at a cost of 39,99€ per month. You can cancel it whenever you want by selecting "Cancel subscription" from "My Account".