Error Code Troubleshooting Guide

Select the error code you are searching for: 11-003-011 / 11-064-011 (back to top)
You will receive this error message when your video is not available at the moment.

Please go through the following troubleshooting steps:
  • Attempt to play another video and return to this one.
  • Restart your DAZN app or refresh your web browser and try to play the video again.
  • Try updating your browser, or your DAZN app. You can find links to update your browser on http://outdatedbrowser.com/en.
Contact customer support
11-003-013 / 11-065-013 (back to top)
You will receive this error message when your video is not able to play at the moment. This could be the result of a poor network connection.

Please go through the following troubleshooting steps:
  • Restart the DAZN app and try to play your video again.
  • Check that you have a working internet connection.
  • Troubleshoot your network connection. If you need additional help how to do this click here.
Contact customer support
11-012-012 (back to top)
You will receive this error message when your video is not available at the moment.

Please go through the following troubleshooting steps:
  • Attempt to play another video and return to this one.
  • Restart your DAZN app or refresh your web browser and try to play the video again.
  • Try updating your browser, or your DAZN app. You can find links to update your browser on http://outdatedbrowser.com/en.
Contact customer support
11-064-011 (back to top)
You will receive this error message when your video is not available at the moment.

Please go through the following troubleshooting steps:
  • Attempt to play another video and return to this one.
  • Restart your DAZN app or refresh your web browser and try to play the video again.
  • Try updating your browser, or the DAZN app. You can find links to update your browser on http://outdatedbrowser.com/en.
Contact customer support
50-000-034 (back to top)
You will receive this error code when the network connection gets temporarily unstable.

Please go through the following troubleshooting steps: Contact customer support
50-020-200 (back to top)
You receive this error message when there is a problem with your account. To follow the sign in process you might need to enter your payment details.

Please go through the following troubleshooting steps:
  • Try updating your browser, or the DAZN app. You can find links to update your browser on http://outdatedbrowser.com/en.
  • Use another device to sign into DAZN with your details
Contact customer support
50-049-401 (back to top)
You will receive this error code if there are mistakes in your email address, or your password

Please go through the following troubleshooting steps:
  • Please reset your password following this link. You will receive an email to your email address with instructions how to make the password reset.
  • If you did not receive the email from DAZN (please also check your spam folder), try to use the remember email function.
Contact customer support
53-009-000 (back to top)
You will receive this error code if there was a problem with your entered payment method.

Please go through the following troubleshooting steps:
  • Please check if your payment details were registered correctly. You will be able to do this in the My Account" section."/li>
  • Restart your browser, or device.
  • Please try to register from another browser, or device, or change the payment method.
Contact customer support
53-017-200 (back to top)
You will receive this error code if there was a problem with your entered payment method.

Please go through the following troubleshooting steps:
  • Please check the payment details entered to make sure there is no typo.
  • Choose an alternate payment method.
  • Make sure that your bank account is registered in the same country than you are accessing DAZN.
  • Check with your bank if they allow payments to DAZN.
Contact customer support
55-005-017 (back to top)
You will receive this error code if your video is not able to play at the moment. This might be the result of a poor internet connection.

Please go through the following troubleshooting steps:
  • Restart the DAZN app and try to play your video again.
  • Check that you have a working internet connection at home
  • Troubleshoot your network connection. If you need additional help how to do this click here.
Contact customer support
55-007-000 (back to top)
You will receive this error code when the DAZN application can not be loaded correctly, and is not functioning properly.

Please go through the following troubleshooting steps:
  • Close the DAZN app and try opening again
  • Restart your device.
  • Troubleshoot your network connection. If you need additional help how to do this click here.
Contact customer support
65-000-401 (back to top)
There is a problem with your account and we were unable to continue.

Please go through the following troubleshooting steps:
  • Sign out of DAZN on your web browser, or DAZN app and try signing back in.
  • Please try to reset your password following this link. Afterwards sign back into DAZN and play your video content.
Contact customer support
65-000-404 (back to top)
Your video content needs refreshing.

Please go through the following troubleshooting steps:
  • Please reload on DAZN page on your web browser, or restart the DAZN app to get the latest content.
  • Try updating your browser, or the DAZN app. You can find links to update your browser on http://outdatedbrowser.com/en.
  • After the update please navigate to www.dazn.com, or restart your app and try to play the video again.
Contact customer support
65-003-000/ 65-066-000 (back to top)
Your video is not able to play at the moment.

Please go through the following troubleshooting steps:
  • Restart the DAZN app and try to play your video again.
  • Check that you have a working internet connection
  • Try updating your browser, or the DAZN app. You can find links to update your browser on http://outdatedbrowser.com/en.
Contact customer support
65-003-400/ 65-067-400 (back to top)
Your video is not able to play at the moment. You may be using an old version of DAZN.

Please go through the following troubleshooting steps
  • Try updating your browser, or the DAZN app. You can find links to update your browser on http://outdatedbrowser.com/en.
  • After the update please navigate to www.dazn.com, or restart your app and try to play the video again.
Contact customer support
65-003-403 (back to top)
Your video is not able to play at the moment.

Please go through the following troubleshooting steps:
  • Try updating your browser, or the DAZN app. You can find links to update your browser on http://outdatedbrowser.com/en.
  • After the update please navigate to www.dazn.com, or restart your app and try to play the video again.
Contact customer support
65-003-404 /65-069-404 (back to top)
Your video content needs refreshing.

Please go through the following troubleshooting steps:
  • Please reload on DAZN page on your web browser, or restart the DAZN app to get the latest content.
  • Try updating your browser, or the DAZN app. You can find links to update your browser on http://outdatedbrowser.com/en.
  • After the update please navigate to www.dazn.com, or restart your app and try to play the video again.
Contact customer support
65-007-034 (back to top)
You will receive this error message when your content is not able to load. This could be the result of a poor network connection.

Please go through the following troubleshooting steps:
  • Restart the DAZN app and try to play your video again.
  • Check that you have a working internet connection at home
  • Troubleshoot your network connection. If you need additional help how to do this click here.
Contact customer support
66-000-400 (back to top)
Your app has experienced an unexpected error.

Please go through the following troubleshooting steps:
  • Please reload on DAZN page on your web browser, or restart the DAZN app to get the latest content.
  • Try updating your browser, or the DAZN app. You can find links to update your browser on http://outdatedbrowser.com/en.
  • After the update please navigate to www.dazn.com, or restart your app and try to play the video again.
Contact customer support
66-000-401 (back to top)
There is a problem with your account and we were unable to continue.

Please go through the following troubleshooting steps:
  • Sign out of DAZN on your web browser, or DAZN app and try signing back in.
  • Please try to reset your password following this link. Afterwards sign back into DAZN and play your video content.
Contact customer support
66-000-500 (back to top)
Your app has experienced an unexpected error.

Please go through the following troubleshooting steps:
  • Please reload on DAZN page on your web browser, or restart the DAZN app to get the latest content.
  • Try updating your browser, or the DAZN app. You can find links to update your browser on http://outdatedbrowser.com/en.
  • After the update please navigate to www.dazn.com, or restart your app and try to play the video again.
Contact customer support

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