Basic troubleshooting for your Web Browser

If DAZN isn’t working on your web browser, you can often fix the problem with a few basic troubleshooting steps:

Check your internet connection & speed

• Visit www.dazn.com on your PC/MAC.
• If you can access the page without any error message, your internet connection is working. 
• If you can not access the page, check your internet speed and refer to DAZN’s internet speed recommendations.

Try streaming another event

• In your web browser, try to load another event currently running on DAZN. 
• If it works, switch back to the original event you wanted to watch.

Try a different web browser

• Switch to another web browser to access DAZN. 
• Make sure your device meets DAZN’s supported browsers and system requirements.

Delete cookies and cache

• Delete the ‘Cookies’ and ‘Cache’ on your browser. 

Check your IP address

• Confirm if your location is in a supported country. 
• The page will automatically display your IP address and location.

Restart your router

• Unplug your router or modem from its power outlet for 15-20 seconds. 
• Plug it back in.
• Allow a few minutes for it to restart and retry connecting to DAZN.