If you've noticed a payment to DAZN that you weren’t expecting, don’t worry — we’re here to help. Below are common reasons this might happen and what you can do next.

 

I've paid for the PPV, but I think I’ve been charged more than once. Can you help?

If you have paid for a PPV event and see more than one charge in your banking app, please be assured:

  • These are pending payments, not duplicate charges.
  • You will only be charged once for the PPV.

Pending payments are usually removed from your statement within 24 hours, depending on your bank.

I've paid for the event, but it says I need to buy again. Can you help?

If you see a pending payment in your banking app after trying to purchase an event but are still being asked to pay again, this means something went wrong during the checkout process.

Please try to purchase the event again using an alternative payment method.

Pending payments are typically removed from your statement within 24 hours, depending on your bank.

I've paid for the PPV, but I think I’ve been charged two different amounts. Can you help?

If you receive a notification from your bank showing two separate amounts just after buying a PPV, it is likely due to a temporary pending payment.

  • This happens while we calculate the sales tax.
  • The pending charge appears in your bank statement for only a few minutes.
  • Once the correct tax is calculated, DAZN will charge only one final amount.

Before contacting us, please refresh your banking app — the pending charge should disappear shortly.

I’ve cancelled my subscription but noticed a payment to DAZN. Can you help?

This is most likely due to the type of subscription you have:

Annual – Pay Monthly Subscription

  • This is a 12-month contract.
  • Subscription payments are taken on the same day each month until your renewal date.

  • If you have cancelled, it is likely you have only cancelled the future renewal, not the current billing cycle.

    Click here to view all details of your subscription, including:

    • Subscription type
    • Start date
    • Next payment date
    • Subscription end date
    • Payment amounts

    Click here if you would like to cancel this subscription.

Monthly Flexible Pass

  • This plan has a 30-day cancellation period.
  • If you have recently cancelled, you may still see a pro-rata charge, which is usually lower than your regular monthly payment.

    Click here to check your payment information and view recent charges.

I’ve noticed a payment to DAZN but not sure why. Can you help?

There could be a few reasons, but most likely it is related to your subscription type:

Monthly Flexible Pass

  • Includes a 30-day cancellation period.
  • If you’ve cancelled recently, a pro-rata charge may still apply.

    Click here to check your payment information and view the recent charge.

Annual – Pay Monthly Subscription

  • This is a 12-month contract.
  • Subscription payments are taken on the same day each month until your renewal date.
  • You can stop your renewal at any time by:
    1. Clicking here.
    2. Selecting 'See Plan Details.'
    3. Clicking the 'Manage Subscription' dropdown arrow.
    4. Following the instructions.
  • Click here to view all your subscription details, including:
    • Subscription type
    • Start date
    • Next payment date
    • Subscription end date
    • Payment amounts

You can also update your payment method.

Click here if you would like to cancel this subscription.

I’ve noticed a payment to DAZN, but I had a 7-Day Free Trial. Can you help?

When purchasing a PPV event, DAZN may offer a 7-Day Free Trial. This allows you to explore the app and watch content before rolling into the Monthly Flex subscription.

Here’s an example of the key terms associated with the 7-Day Free Trial during sign-up: 

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  • If you do not cancel within the 7-day trial period, your subscription will automatically roll into the Monthly Flex plan.
  • Your first subscription payment will be taken on Day 8.

To cancel your Monthly Flex subscription:

  1. Open the DAZN app.
  2. Select 'See Plan Details.'
  3. Click the 'Manage Subscription' dropdown arrow.
  4. Follow the instructions.

I’ve signed up to your 7-Day Free Trial, but you have charged me. Can you help?

Our 7-Day Free Trials are only available when purchasing a PPV event. We do not offer free trials for any other occasion.

If you’ve been charged, it is for an upcoming PPV event, not the trial itself.