Hi, how can we help you today?

From the list below please select the device you want to troubleshoot:

• Web browser
• PlayStation
• Xbox
• iPhone and iPad
• Android Phone and Tablet
• Samsung Smart TV
• Android TV
• Amazon Fire TV and Fire TV stick
• Amazon Fire Tablet

Troubleshoot your DAZN app issue on your Web browser 

Troubleshooting steps:

1. Go to www.dazn.com. If the site loads properly, with no error messages, then your internet connection is working.

2. Check here how fast your internet should be to watch DAZN. Then, compare it to your current connection speed here.

3. Try to watch DAZN on another web browser.

4. Clear your cookies and cache. Not sure how? Check here.

5. Check your IP address and confirm it corresponds to a supported country. Not sure how? Check here.

6. If none of the above resolves the issue, contact Customer Service.

Troubleshoot your DAZN app issue on your PlayStation 

Troubleshooting steps:

1. Try to connect to www.dazn.com on a computer or mobile device. If the site loads properly, then your internet connection is working.

2. Check your IP address and confirm it corresponds to a supported country. Not sure how? Check here.

3. Confirm your PlayStation system software is updated to its latest version. For PlayStation 4, check here.

4. Confirm, if applicable, that other streaming apps are working.

5. Turn off your PlayStation, wait 10 seconds, then turn it back on.

6. Reboot your connection: unplug your router or modem from the power outlet, wait 15-20 seconds, then plug it back in.

7. Uninstall and reinstall the DAZN app.

8. Connect your PlayStation directly to your router using an ethernet cable.

9. If none of the above resolves the issue, contact Customer Service.

Troubleshoot your DAZN app issue on your Xbox 

Troubleshooting steps:

1. Try to connect to www.dazn.com on a computer or mobile device. If the site loads properly, then your internet connection is working.

2. Check your IP address and confirm it corresponds to a supported country. Not sure how? Check here.

3. Confirm your Xbox Operating System is updated to its latest version. For more information, check here.

4. Confirm, if applicable, that other streaming apps are working.

5. Turn off your Xbox, unplug it from the power outlet, wait 20 seconds, then turn it back on.

6. Reboot your connection: unplug your router or modem from the power outlet, wait 15-20 seconds, then plug it back in.

7. Uninstall and reinstall the DAZN app.

If none of the above resolves the issue, contact Customer Service.

Troubleshoot your DAZN app issue on your iPhone, or iPad 

Troubleshooting steps:

1. Make sure your device is supported:

   1. iPhone 5, or newer

   2. iPad 2, or newer

   3. iPod Touch (5th Generation), or newer

(If it is not listed above, you will need to use another device to watch DAZN)

2. Check your IP address and confirm it corresponds to a supported country. Not sure how? Check here.

3. Try forcing the app to close. Not sure how? Check here.

4. Go to the App Store on your device and check for DAZN app updates.

5. Restart your Device. Not sure how? Check here.

6. Uninstall and reinstall the DAZN app. Not sure how? Check here.

7. If none of the above resolves the issue, contact Customer Service.

Troubleshoot your DAZN app issue on your Android Phone, or Tablet 

Troubleshooting steps:

1. Confirm that your Android Phone or Tablet can run operating systems 4.4 and above. (If not the case, you will need to use another device to watch DAZN.)

2. Check your IP address and confirm it corresponds to a supported country. Not sure how? Check here.

3. Try forcing the app to close. Not sure how? Check here.

4. Go to the Google Playstore on your device and check for DAZN app updates.

5. Restart your Device. Not sure how? Check here.

6. Uninstall and reinstall the DAZN app. Not sure how? Check here.

7. If none of the above resolves the issue, contact Customer Service.

Troubleshoot your DAZN app issue on your Samsung Smart TV 

Troubleshooting steps:

1. Try to connect to www.dazn.com on a computer or mobile device. If the site loads properly, then your internet connection is working.

2. Check your IP address and confirm it corresponds to a supported country. Not sure how? Check here.

3. Go to the official Samsung support page and check for updates.

4. Turn off your TV, unplug it from the power outlet, wait 20 seconds, then turn it back on.

5. Reboot your connection: unplug your router or modem from the power outlet, wait 15-20 seconds, then plug it back in.

6. Uninstall and reinstall the DAZN app. Not sure how? Check here.

7. Connect your TV directly to your router using an ethernet cable.

8. If none of the above resolves the issue, contact Customer Service.

Troubleshoot your DAZN app issue on your Android TV 

Troubleshooting steps:

1. Try to connect to www.dazn.com on a computer or mobile device. If the site loads properly, then your internet connection is working.

2. Check your IP address and confirm it corresponds to a supported country. Not sure how? Check here.

3. Go to the official Android support page and check for updates.

4. Turn off your Android TV, unplug it from the power outlet, wait 20 seconds, then turn it back on.

5. Reboot your connection: unplug your router or modem from the power outlet, wait 15-20 seconds, then plug it back in.

6. Uninstall and reinstall the DAZN app. Not sure how? Check here.

7. Connect your TV directly to your router using an ethernet cable.

8. If none of the above resolves the issue, contact Customer Service.

Troubleshoot your DAZN app issue on your Amazon Fire TV and Fire TV stick 

Troubleshooting steps:

1. Try to connect to www.dazn.com on a computer or mobile device. If the site loads properly, then your internet connection is working.

2. Check your IP address and confirm it corresponds to a supported country. Not sure how? Check here.

3. Go to the official Amazon support page and check for updates.

4. Restart your device: Go to settings > device > restart.

5. Reboot your connection: unplug your router or modem from the power outlet, wait 15-20 seconds, then plug it back in.

6. Uninstall and reinstall the DAZN app. Not sure how? Check here.

7. Connect your TV directly to your router using an ethernet cable.

8. If none of the above resolves the issue, contact Customer Service.

Troubleshoot your DAZN app issue on your Amazon Fire Tablet 

Troubleshooting steps:

1. Make sure your device is supported:

   1. Fire: 5th and 7th Gen

   2. Fire HD: 4th, 5th, 6th and 7th Gen

   3. Fire HDX: 4th Gen

(If it is not listed above, you will need to use another device to watch DAZN.)

2. Uninstall and reinstall the DAZN app. Not sure how? Check here.

3. Go to the official Amazon support page and check for updates.

4. Restart your device: Press the power button for 40 seconds.

5. Uninstall and reinstall the DAZN app. Not sure how? Check here.

6. If none of the above resolves the issue, contact Customer Service.