Price Change FAQ

Please click on the question to go to the answer:
How does the price for my DAZN subscription change? (Back to top)
The new price will be 11.99 €. If you are an existing customer with an active subscription you will be charged the new price in September. For any new and returning customers the new price will be active in August. There is also an annual subscription available at 119.99 €, just short of 10 € per month, which you can avail of from 1st August onwards. In Switzerland the price for the annual subscription will be 129.00 CHF. 

Why is the price changing? (Back to top)
Over the last 3 years, we have continuously improved our service to offer you the best watching experience. In this time, we have been steadily expanding our rights portfolio and enhancing our production standards along with the streaming quality. That is why DAZN is changing the monthly subscription price to 11.99 € from 1st August onwards. You can still enjoy the best sport events for roughly 10 € per month using our newly created yearly subscription which will be available for 119.99 € from 1st August.  

Do I need to take any action to continue watching sports? (Back to top)
If you are paying directly to DAZN, you will automatically pay the new price and you do not have to take any action. 

If you are paying your DAZN subscription via a third-party payment provider (Google, Apple IAP) you will receive additional communication directly from your payment provider or DAZN on the required steps in regards of the price change soon. 

Which Bundesliga matches will DAZN broadcast? (Back to top)
DAZN will broadcast the Bundesliga matches on: Friday evening, Sunday at 13:30, and Monday at 20:30. Additionally we will show the DFL Supercup, and relegation matches (Bundesliga/2. Bundesliga and 2. Bundesliga/3. Liga). 

Starting with Bundesliga live-football on DAZN we will broadcast the DFL Supercup on 3rd August between Borussia Dortmund and the German Champion FC Bayern München. The first Bundesliga match on DAZN will be on 16th August 2019 at 20:30 o’clock between Bayern München and Hertha BSC. 

Which Eurosport content will you show on DAZN? (Back to top)
Eurosport owns several European rights for some of the biggest sport events in the world and broadcast them on their own TV channel. From 1st August this content will be available for DAZN subscribers. The Eurosport content includes Tennis Grand Slams (Australian Open, Roland-Garros, US Open), the biggest cycling events, the winter sport world cups and championships and premium motorsport events with the Formel E, WTCR and Le Mans. Further Eurosport is home of the Olympics for Tokyo 2020 and Peking 2022. 

Where can I see how much I currently pay and how much I will pay? (Back to top)
In My Account, in the Payment section, you can see your next billing date and your next billing amount. You can always view your billing history in the Billing History section of My Account. The date and amount of each bill will be accurately reflected here. 

Why should I get the annual subscription? (Back to top)
The yearly subscription offers you the best value for your money, as you pay just short of 10 € to see the best live sport. Further you don’t miss any of the action DAZN provides as you have access for a whole year. In Switzerland the price for the annual subscription will be 129.00 CHF. 

How can I pay for the annual subscription? (Back to top)
As a new customer you can select all available payment methods to pay for the annual subscriptions. 

I am already a DAZN customer. How can I upgrade to the annual subscription? (Back to top)
The annual subscription is available for any new customer right now. 
For existing customers, we are working hard to get this ready as quickly as possible on the My Account page. Rest assured – Any existing customer will still be charged the old price in August.

If you are paying via a 3rd party payment provider (Apple, Amazon In-App Purchase, Google) you need to cancel your existing subscription on the payment provider side and then wait until your current paid period is expired and your account is no longer usable. Only then you can return on the annual plan. We are also working on improving this journey soon.

Do I still get the free trial when I selected the annual subscription? (Back to top)
Yes, if you are eligible for the free month you will also get the free month on the annual subscription. 

Does my annual subscription automatically renew at the end of the term? (Back to top)
Yes, there is no action needed from your side to renew the subscription. 

What happens if I cancel my annual subscription mid-subscription-year? (Back to top)
You will have access to DAZN until the end of your annual subscription. Once your annual subscription ends you will lose access to DAZN. 

Can I pause my subscription while I am on the annual subscription? (Back to top)
No, it is not possible to pause your account on the annual plan. Only users on the flexible monthly plan have this option. 

Can I get an annual subscription when resuming from Pause? (Back to top)
This is not possible. If you want to change to the annual subscription immediately, you will need to cancel your account during the pause. Once your account is cancelled you can reactivate and choose the annual subscription.

Can I purchase gift cards in stores for the annual subscription? (Back to top)
Yes, there will be gift cards for the annual subscription in stores. We are working on getting those to the stores as soon as possible. 

Can I still redeem a gift card which I purchased for the old price? (Back to top)
Yes, you can still redeem any old gift card you purchased in a store until December 2021 and once redeemed they will grant you the duration stated on the gift card. 

I have received a gift code before the price changed. Will this code still work? (Back to top)
Yes, you can still the gift codes and get the months for as long as the code is valid. Remember to redeem your gift code before the expiration date on www.dazn.com/redeem. 

I’m an existing customer and I didn’t realise the price was rising. I’ve just seen my bill and I want to cancel. How can I do this? (Back to top)
You can always cancel your account in “My Account” in the DAZN app. 

I paused my subscription and it’s due to restart on the day of or a day after the price rise. Will I automatically be charged the new price? (Back to top)
Yes, there is no action needed from your side. The first time you will be charged the new price will be in September. If your account resumes in August you will pay 9.99 €. 

I cancelled my subscription, but I am still in my paid period (e.g. I can still watch DAZN), now I want to return. Will I automatically be charged the new price? (Back to top)
If your account runs out and you return after 1st August, you will pay the new price. If you resume your account before your cancellation is active the new price will be charged earliest on 1st September. 

I cancelled my subscription via Apple, Google or Amazon but can still access DAZN. (Back to top)
After you cancel your subscription with a third-party payment provider you will still have access until the end of the current paid or free period and after that it can take a couple of days until the account is no longer working. Please confirm with your third-party payment provider that your DAZN subscription is cancelled. Once this is confirmed please wait until your account stops working and only then you can start a new subscription.  
  
Why is the price not changing in Switzerland?  (Back to top)
We believe that our current price reflects our amazing product and content. We are, however, excited to introduce an annual offer for all customers in Switzerland. At 129.90 CHF yearly, you can enjoy the best live sport at around 10.00 CHF per month - two Swiss francs cheaper than our monthly plan.  
 

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