'Update your payment method' message

If you see a pop-up or banner asking you to update your payment method or stating that you have insufficient funds, this means we were unable to process the payment for your account. 

This could happen for several reasons:

  • The payment method might not have enough money.

  • The payment method has expired or is no longer valid.

  • Your recurring payment was not approved by your financial institution

You may be unable to watch the paid content until the payment issue has been resolved. During this time, you will still be able to enjoy the free content shown on DAZN.

We will automatically retry failed payments periodically over the course of your billing cycle but you can also follow these steps to fix the problem immediately:

Update your payment information:

  • You can retry either by re-entering the same payment method
  • Or you can enter a different payment method.


If you have successfully updated your payment method, but the error still shows on your TV or TV-connected device, please click on the ‘Reload’ button shown on your TV device.

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