Terms and Conditions

TERMS AND CONDITIONS OF USE

 

1. About Us

1.1. Hello and welcome to the world of DAZN. We are a subscription service designed to provide our subscribers with access to a wide range of sports events from around the world streamed via our website and/or our App to a range of devices including Internet-connected TVs, computers and other platforms ("DAZN Service").

1.2. The DAZN Service is provided to you by DAZN Limited (“We", "Us"). We (and not a third-party payment provider) are solely responsible for the provision of the DAZN Service.

1.3. Please read these Terms and Conditions of Use ("Conditions") before subscribing to the DAZN Service. For the avoidance of doubt, any offers, promotions or discounts that you may receive may be subject to additional terms and conditions which either supersede or supplement these Conditions. In the event of a conflict between these Conditions and the additional terms and conditions, the additional terms and conditions shall prevail.

1.4. Any other service provided by DAZN Limited or another DAZN Group company that has its own terms and conditions, will be governed by those terms and conditions and will not form part of the DAZN Service (unless those terms and conditions expressly state otherwise).

 

2. Key Terms of Use

2.1. We provide an online video service offering (among other things) streaming of sporting events (both live and on-demand), highlights of sporting events and other related content, the composition and availability of which may vary over time (collectively "Content"). The Content is subject to certain restrictions including, but not limited to, territorial restrictions i.e. each territory will have different rights available, a catalogue of rights available to you in your territory can be seen on the home page of the DAZN site prior to sign-up. You may access and enjoy the DAZN Service only in the country in which you have established your DAZN account. If you are verified as being entitled to portability (see our FAQs on this subject), you will be able to access the DAZN Service that you enjoy in your home country (i.e. where you established your account) when you are temporally present in another member state of the European Economic Area (“EEA”), irrespective of whether or not the DAZN Service is usually available in that EEA member state .

2.2. We may, from time to time, modify these Conditions including but not limited to the following reasons: to address regulatory changes, to address changes to the service and for security purposes. Revisions to these Conditions and any changes to our payment terms will be notified to you by us via email notice to the most recent email address we hold for you at least 30 days prior to their entry into force. You will be deemed to have accepted these modified Conditions if you do not communicate your cancellation as per Section 5, to us in such 30-day period.

2.3. The DAZN Service and any content viewed through the DAZN Service are for your personal and non-commercial use only. When you are a DAZN Service subscriber, we grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access the DAZN Service and to view the Content on a streaming-only basis. Except for the foregoing limited licence, no right, title, or interest will be transferred to you. You agree not to use the DAZN Service for public performances.

2.4. Your subscription with us is subject to automatic renewal on a monthly or annual (if an annual a subscription model is available) basis (according to your subscription model) unless either party chooses to terminate it and is conditional on any required payment due from time to time being authorised by your supported payment provider or, if applicable, your subscription code or promotional code being valid and is at all times subject to these Conditions. For the avoidance of doubt, payment will only be accepted from a payment provider based in the territory from which you wish to sign up to the DAZN Service.

2.5. To the extent allowed under applicable law, you agree that we may share information with third party rights holders in relation to the Content which is viewed by you when using the DAZN Service. Such information will be shared on an anonymous basis.

2.6. We may terminate our agreement with you at any time with thirty (30) days’ prior notice via email to the end of the current subscription period. Our right to terminate the agreement for cause in accordance with Section 7.2 will remain unaffected. If we terminate your agreement with us other than pursuant to Sections 7.2.1 and 7.2.2, you may be entitled to receive a pro-rata refund of any amounts you have pre-paid for the DAZN Service. Your reciprocal right of termination is outlined in Section 5.

 

3. Privacy

3.1. Our privacy policy is available at dazn.com/help/articles/privacy-global (“Privacy Policy”). Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

 

4. The Financials

4.1. You are fully responsible for all charges relating to and equipment required for use of the DAZN Service.

4.2. Your subscription will only cover access to the DAZN Service. Telephone line and other communications or access costs may be charged to you separately by your ISP or relevant service provider.

4.3. Payment must be made by an accepted payment method in your country as identified during sign up, for example credit card; debit card; PayPal or through another current, valid, accepted method of payment including supported third-party payment providers (“Payment Method”). The Payment Methods available will vary depending on the country in which you sign up to the DAZN Service. You confirm that any such Payment Method that you use is yours, or that you have the authorisation of the card or account holder to use it. All accounts and Payment Methods are subject to validation checks and authorisation by the Payment Method provider. If your Payment Method is refused, you will not be granted access to the DAZN Service until a validated Payment Method is provided by you and approved by us.

4.4. For some Payment Methods, the issuer of your Payment Method may: (i) charge you certain fees, such as a foreign transaction fee or other fees relating to the processing of your Payment Method; and / or (ii) charge in a different currency than that which is advertised in your country. Local tax charges may vary depending on the Payment Method used. Check with your Payment Method service provider for details.

4.5. We reserve the right to refuse payments at our reasonable discretion including but not limited to, if we suspect fraudulent and/or Illegal activity.

4.6. The fee to be paid for use of the DAZN Service will be billed on a monthly or annual basis (if an annual subscription is available), as chosen by you during your sign-up to the subscription service, to your chosen Payment Method on the calendar day corresponding to the commencement of your paid subscription or as otherwise specified by the issuer of your Payment Method. In some cases, the date for billing may change, for example if your subscription began on a day not contained in a given month. You may access your billing date via My Account. Where we process your payment, we will process your payment on a secure site.

4.7. You can view your next payment date and change your method of payment by visiting our website and clicking on "My Account", or by doing so through our app. If you signed up for the DAZN Service using your account with a third party as a Payment Method, you may need to visit your account with the applicable third party to view payment information and change your method of payment.

4.8. Subject to the notice requirements at Section 2.2 above, we may change our service plans from time to time. We reserve the right to increase the price for the DAZN Service for example due to changing market conditions, significant increases in our costs for procuring or providing the DAZN Service, or in the event of an increase in the local VAT, GST (or equivalent) rate. In accordance with your notice and cancellation rights set out in section 2.2, any price increases will apply at the earliest after thirty (30) days as of our e-mail notification to your most recently registered e-mail address.

4.9. In some instances, you may be offered the opportunity to suspend your subscription to the DAZN Service for a limited period by logging in to the “My Account” page. Where you have opted to suspend your subscription, your subscription will automatically restart at the end of such period on the date specified on the “My Account” page. On restart, the applicable fee will be payable, and your chosen Payment Method will be billed on the calendar day corresponding to the recommencement of your paid subscription (or as otherwise specified by the issuer of your Payment Method).

 

5. Termination by You

5.1. Your subscription has an initial monthly or annual term, as specified in your subscription to the DAZN Service. The term will be automatically extended by the length of the initial term unless the subscription is terminated by you pursuant to this Section 5.1 or by us pursuant to Section 2.6 or 7.2. You may cancel your subscription to the DAZN Service by logging in on the “My Account” page and clicking on the "Cancel Membership" button. You may cancel your subscription to the DAZN Service at any time prior to the expiry of your subscription period, but you will continue to have access to the DAZN Services for the duration of your subscription period. Subject to Section 6.5 or 7.2, any charged fees already paid will not be refunded in case of your cancellation.

5.2. If you signed up for the DAZN Service using your account with a third party as a Payment Method and wish to cancel your subscription to the DAZN Service, you may need to do so through such third party, for example by visiting your account with the applicable third party and turning off auto-renew, or unsubscribing from the DAZN Service through that third party. You may also find additional billing information about your subscription to the DAZN Service by visiting your account with the applicable third party.

 

6. Technical Requirements and Provision of the DAZN Service

6.1. You are responsible for ensuring that you have and maintain all the hardware and software necessary to access, receive and view the DAZN Service.

6.2. We will use our reasonable endeavours to ensure that the DAZN Service is made available to you at all times. However, the DAZN Service is provided on an "as is" basis. Subject to Sections 6.4 and 11 below, we will not have any liability to you for the cancellation or abandonment of any event or the failure to show any event as scheduled or advertised, nor where you are unable to watch any event on any specific platform device.

6.3. From time to time we may need to suspend the DAZN Service to carry out upgrades or maintenance. We will try to keep any such suspension to a minimum.

6.4. We will provide the DAZN Service with reasonable care and skill. Apart from this we make no representation or warranty in relation to the provision of the DAZN Service. This does not affect any other statutory rights you may have as a consumer. We (and not any third-party payment provider) are responsible for addressing any claims you or any third party may have in relation to the DAZN Service and/or your use of the DAZN Service.

6.5. In circumstances where there has been any failure of the DAZN Service to conform to any applicable warranty and you believe you are entitled to a refund, please contact us by visiting the “Contact Us” section of our website or app. Where you signed up for the DAZN Service using a third-party payment provider, you may notify your third-party payment provider of such failure, and your third-party payment provider may refund any applicable purchase price for the DAZN Service to you. To the maximum extent permitted by applicable law, that third party payment provider has no other warranty or obligation whatsoever with respect to the DAZN Service. Refunds (where applicable) will be processed via your selected Payment Method. To the maximum extent permitted under applicable law, you hereby waive any right of withdrawal you may have under applicable law, and/or you acknowledge you will lose your right of withdrawal if you have streamed Content within the applicable withdrawal period (if any).

6.6. The quality of the display of the streaming of sport events may vary from computer to computer, and device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection.

6.7. The DAZN Service provides HD content, the recommended internet download speeds in respect of which are set out here depending on the type of device you use: https://www.dazn.com/help/articles/how-fast-does-my-internet-need-to-be. You should check with your ISP for information on possible Internet data usage charges.

6.8. The streaming software used to deliver the DAZN Service may vary by device and medium, and functionalities may also differ between devices. You acknowledge that the use of the DAZN Service may require third party software that is subject to third party licenses.

 

7. Using the DAZN Services

7.1. We are the owner or licensee of all intellectual property rights in the DAZN Service (including Content). All material, including but not limited to the design, text, software, graphics, footage and images you receive (and any selection or arrangement) are subject to the copyright of us and/or others. In the event of any third party claim that the DAZN Service or your use of the DAZN Service infringes that third party’s intellectual property rights, we (and not a third-party payment provider) are solely responsible for the investigation, defence, a potential settlement and potential discharge of such claim. You agree that you will:

7.1.1. use the DAZN Service for non-commercial purposes only without making any gain, whether financial or otherwise. You must not charge for viewing of the DAZN Service and you cannot use the DAZN Service to attract others to buy goods or services from you or anyone else or to attend any premises;

7.1.2. at any given time, only view the DAZN Service via a permitted device, a list of which can be accessed via our FAQ’s in the ‘supported devices’ section.

7.1.3. keep your password secure and never share passwords or other access codes with anyone or in any way make them accessible to others. You must notify DAZN as soon as you become aware of a potential or real security breach;

7.1.4. not copy, record or store all or any part of the DAZN Service (other than as permitted by us in the application functionality) or divert, re-share, re-transmit, stream capture or otherwise distribute all or any part of the DAZN Service to any person, or authorise, enable or procure any other person to do any of the above;

7.1.5. not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials or information through any means not purposely made available through the DAZN Service;

7.1.6. not alter, disassemble, decompile or reverse engineer any part of the DAZN Service and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text;

7.1.7. you must not embed the DAZN Service into any website, other service or display the contents of the DAZN Service surrounded or framed or otherwise surrounded by material not originating from Us without Our consent; not view the DAZN Service where you allow members of the public to view the Content simultaneously or authorise, enable or procure any other person to do so; and

7.1.8. not abuse the DAZN Service or use them for any unlawful or unauthorised purpose (which includes transmitting any computer viruses through the site or using the site in a manner which violates or infringes the rights of anyone else).

7.2. We may immediately suspend or terminate your access to the DAZN Service or withdraw your access to any promotions, offers or discounts if we have reasonable grounds to believe:

7.2.1. Your use of the DAZN Service is abusive, disruptive, excessive or against the interests of other subscribers;

7.2.2. there has been a breach of security on your account;

7.2.3. you are in breach of any of these Conditions;

7.2.4. we are requested to do so by a regulatory authority;

7.2.5. we are required, or believe that it is necessary, to do so under applicable laws.

7.3. If appropriate in the circumstances we will take reasonable steps to inform you in advance of such termination, suspension or withdrawal. However, such notification may not always be possible.

7.4. Your subscription entitles you to use the DAZN Service on a maximum of two (2) devices at any one time. In accordance with Section 7.1.3 above, you agree that the login details are unique to you and should not be shared with any other person. You can change your login details at any time by visiting our website and clicking on the "My Account" page.

7.5. We retain the right to remove, or alter, any Content made available through the DAZN Service at any time.

 

8. Your Security Protection

8.1. You should be mindful of any communication requesting that you submit credit card or other account information. Providing your information in response to these types of communications can result in identity theft. Always access your sensitive account information by going directly to the DAZN Service and not through a hyperlink in an email or any other electronic communication, even if it looks official.

 

9. Age Restriction

9.1. You must be the older of 18 years of age (or over), or the age of majority in your state, province or territory of residence, to become a user of the DAZN Service. By signing up and using the DAZN Service in accordance with these Conditions, you are deemed to represent and warrant to the foregoing. 

 

10. Our rights in the event of your breach

10.1. You agree to fully compensate us in respect of any damages, costs and expenses (including reasonable legal fees) that we incur as a result of:

10.1.1. any negligent or wilful and material misrepresentation, act or omission made by you in connection with your use of the DAZN Service;

10.1.2. any negligent or wilful non-compliance by you with these Conditions; or

10.1.3. claims brought by third parties arising from or related to your negligent or wilful access or use of the DAZN Service other than in accordance with these Conditions.

10.2. Damages within the meaning of Section 10.1. also comprise liabilities that we have towards our affiliates or our (including our affiliates’) licensors (including their affiliates) due to any of the events described in Sections 10.1.1. - 10.1.3.

 

11. Liability

11.1. We (including our third-party sport rightsholders) will not be liable to the user or any third party for the (partial or total) delay, malfunction, suspension, interruption and/or unavailability (each constituting “Unavailability”) in the provision of the DAZN Service caused by:

11.1.1. any circumstance of events outside our control (as per Section 14.1) or chance;

11.1.2. tampering or unlawful interventions by third parties on services and equipment used by Us;

11.1.3. tampering or interventions on equipment that fall within the availability of the user;

11.1.4. incorrect use of the DAZN Service by the user;

11.1.5. malfunction / incorrect configurations of equipment used by the user;

11.1.6. or by the Unavailability, the lack of available bandwidth, or the lack of appropriate speed of an access service (such as a delivery network or your internet connection)

11.2. Moreover, we won’t be liable for any possible damages arising from your breach of any of user’s obligations according to these Conditions. Except as expressly stated in this Agreement, and subject to clause 11.4, all warranties and conditions whether express or implied by statute, common law or otherwise are excluded to the fullest extent permitted by law.

11.3. Subject to Section 11.4, our liability to you arising by reason of or in connection with this Agreement and the supply of the DAZN Service to you will be limited to the maximum extent permitted by applicable law.

11.4. Nothing in these Conditions will exclude or limit the liability of us and/or any third-party rights holder for (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; (iii) any other losses which cannot be excluded or limited by applicable law. Likewise, your potential further mandatory statutory rights as a consumer will remain unaffected.

11.5. Where the DAZN Service contains links to sites and resources provided by third parties, we have no control over the contents of those sites, resources or services. Any use of such third-party sites, resources or services will be covered by that third party's terms and conditions and privacy policy, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

11.6. Commentary and other materials posted on the DAZN Service are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any user of the DAZN Service, or by anyone who may be informed of any of its contents.

 

12. Contact Us

12.1. You can contact us whether to discuss technical problems or for any other reason by using the “Contact Us” section of our website or app. In order for us to be able to assist you, you may be required to provide your e-mail, residential address, product details, payment information, which may include your billing address in order to assist you or to identify your subscription. We (and not any third-party payment provider) are responsible for providing all maintenance and support with respect to the DAZN Service.

12.2. If you subscribe to the DAZN Service, you should notify us immediately if any of your details change by updating these details in the “My Account” section of our website or through the application.

12.3. Any notice given by us will be given by email via the most recent email address we hold for you. We will not be responsible for non-receipt of messages we send you.

 

13. Third-Party Applications

13.1. You may encounter third party applications (including, without limitation, websites, widgets, software, or other software utilities) ("Applications") that interact with the DAZN Service. Your use of these Applications may be subject to third party terms of use or license terms with which you must comply. We will not be responsible nor liable in any way, for the terms of any third-party applications you may use in conjunction with the DAZN Service.

 

14. Events outside our control

14.1. Neither us nor any third party rights holder shall have any liability to you for any delay or failure to deliver the DAZN Service to the extent that such delay or failure to deliver arises from causes beyond the reasonable control of us or any third party rights holder including, but not limited to, the failure of electronic or mechanical equipment or communication lines, third party action (including denial of service attack and overuse or misuse of the DAZN Service), telephone or other interconnect problems, computer viruses, unauthorised access, theft, operator errors, disease, epidemic, pandemic (such as COVID-19), fire, severe weather conditions, including floods, acts of God, acts or regulations of any regulatory, governmental or supranational authority, war, riot, industrial disputes and the cancellation or postponement of any event.

 

15. Waiver

15.1. No waiver by us or any third-party rights holder shall be construed as a waiver of any rights or remedies, or any subsequent breach of any provision of these Conditions.

 

16. Third Party Rights

16.1. Sections 2, 6, 10, 11, 13, 14 and 15 confer a benefit on third party rights holders and payment providers and are intended to be enforceable by third party rights holder and payment providers. Except as provided in this Section no person who is not a party to the contract governed by these Conditions has any rights to enforce any provision of these Conditions, but this does not affect any right or remedy of a third party which exists or is available under mandatory applicable law.

 

17. Transferring this agreement to someone else

17.1. Subject to 17.2, we may transfer, sub-contract or otherwise deal with our rights and/or obligations under these Conditions without notifying you or obtaining your consent.

17.2. In the event of a transfer of this entire agreement with you to a third party, we will notify you of the transfer and you will have the right to withdraw from the agreement by declaration to us within the period set out in our notification.

17.3. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these Conditions.

 

18. Severability

18.1. If a provision of these Conditions is determined to be unlawful and/or unenforceable, the validity of the rest of the Conditions will remain unaffected.

18.2. If any unlawful or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

18.3. This English version of the Conditions will prevail over any translations of the Conditions (DAZN being under no obligation in respect of providing translations of the Conditions, to the maximum extent permitted under applicable law).

 

19. Governing Law

19.1. These Conditions shall be exclusively governed by and construed in accordance with the laws of England and Wales to the extent permitted by law. Mandatory consumer protection law of your country shall remain unaffected.

19.2. DAZN Limited is a DAZN Group company, registered in the United Kingdom and having its registered office at Hanover House, Plane Tree Crescent, Feltham, United Kingdom, TW13 7BZ.

 

20. Dispute resolution proceedings

20.1. We prefer to solve your requests directly with you. For this purpose, please use do not hesitate to contact us by visiting the “Contact Us” section of our website or app.

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